Standard Shipping
Outside our pickup area, ship with a free prepaid UPS Ground label. Shipping is free both ways: we send the finished case back at our cost.
- Download or request an Rx form
- Complete the case details
- Pack the case securely; by UPS, send poured models rather than alginate impressions
- Create and print your UPS label below
You can schedule a UPS pickup when you create the label.
Local Pickup
Our in-house drivers pick up and deliver cases for free every business day during lab hours (Monday to Friday, 8:30 AM to 5:00 PM ET) in all five New York City boroughs, on Long Island (Nassau and Suffolk counties, out to Montauk) and in 13 northern New Jersey counties. See New York City and northern New Jersey.
To set up pickup for your office, call 877-335-5221.
Download or request an RX form, package your case, and contact us to coordinate pickup.
Drivers plan their routes each morning, so the earlier you call, the better the chance of a same-day pickup. Turnaround from 5 business days is counted from the business day after your case arrives, and our drivers bring the finished case back the next business day.
Schedule In-Office Pickup
Need assistance arranging pickup? Call 877-335-5221, and our team will coordinate collection directly with your office.
Rush Service
Rush is decided case by case. Call 877-335-5221 before you send the case to confirm availability and timing; rush cases must be approved before shipment. For shipped cases, we can send them back faster for an added fee.
