Send Your Case
Send a digital scan through our Lab Portal, or impressions and models with your Rx. Free pickup in NYC and northern NJ, free UPS labels from anywhere else.
Ship a Case
Free pickup by our drivers in NYC and northern NJ: call 877-335-5221. Anywhere else, print a free UPS label.
Rx Forms
Download printable dental lab prescription forms to include with your case submission.
Send a Case FAQ
Common Questions About Submitting Cases
How do I submit a digital impression?
Upload STL or PLY files directly from your intraoral scanner or through our Lab Portal; Submit Digital Case has the connection steps for all major scanners.
How do I schedule a conventional case pickup?
In New York City and northern New Jersey, call 877-335-5221. Drivers plan their routes each morning, so the earlier you call, the better the chance of a same-day pickup. Outside our pickup area, print a free UPS label on our shipping label page, where you can also schedule a UPS pickup.
What information is required with my case?
Please include a completed Rx with the restoration type, material and shade, plus any design instructions. For anterior all-ceramic crowns, add the stump shade; shade photos can be emailed. Our guide How to Fill Out a Dental Lab Rx goes through the form field by field.
What is your turnaround time?
Most restorative cases take from 5 business days, counted from the business day after your case arrives. The daily cut-off for scans is 11 a.m. ET. Implant crowns, custom abutments, long-span bridges and PFM on non-precious alloy take longer; call us for a date. Rush is decided case by case.
Who do I contact if I have a question about my case?
Our team is available for case coordination, digital submission support, and production updates at 877-335-5221.
Need Assistance?
We’re Here to Support Your Practice
For case coordination, pickup requests, or general support, call us at 877-335-5221
